Pingit limits

Important changes to your Pingit limits – please read carefully

As a regular Pingit user we want to let you know about some important changes we're making to your limits due to new legislation which starts on 26th June 2017. We've outlined the new limits below. It's important that you keep within the new limits, if you don't you won't be able to use your account. The last thing we want to do is disrupt your ability to use Pingit, with that in mind, let's look at your options.

What's changing?

We are removing the annual send and receive limit and replacing it with a monthly send and receive limit from 26 June 2017. Please see details below:

We need your help?

It is our priority to keep you informed at all times. The legislation is not yet finalised, so if anything changes, we will provide an update by either letter or email, no later than 26th June. Please make sure your account balance is no more than £200 from 22 June 2017 onwards to keep within the above limits. You also have the option of increasing your limits.

How can I increase my limits?

Increasing your limits by upgrading your account could be a great option, especially if you know you'll need to send more than £200 in a calendar month. Upgrading your account is also free, all you need to do is follow these steps:

  • Bring some valid photo ID (e.g. driving licence, passport or National identity card)
  • Find your proof of address that's under 3 months old (e.g. a paper bill, a letter from the job centre or a bank statement that hasn't been printed from the internet)
  • Come and see us at one of our Barclays branches with both of the above, then we'll take care of the rest

We're sorry if this means you need to make a special trip to the branch, we'll make it as easy as possible for you once you get there.

If you aren't able to provide any items from the list, but want to upgrade your account, please get in touch with us and we'll do everything we can to help.

Once we upgrade your account, you can generally pay a person up to £2000 and a business or charity up to £15000 per day.

Any questions?

If you have any questions or we can help in any way, please call us on +44 (0) 333 200 1012. We are available 24 hours a day, 7 days a week.

Your Pingit Team