Information on our telephone services

Due to the impacts of the coronavirus pandemic, we are currently operating a reduced service and unfortunately cannot provide telephone support at this time. We’re sorry for any inconvenience.

If you have a query, you can try searching our FAQs or you can email us at app-support@barclays.com including the word ‘Pingit’ in the subject of your email.We’ll do our best to get back to you as soon as we can but your patience is really appreciated. Thanks for your understanding.

If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652.

A few ways to help at this time

Budget your spending

To help you budget, use Pingit jars to ring-fence your money so it’s right there when you need it.You can create up to five jars to help you manage your spending and can easily set up regular top ups and check your transactions in app. Please make sure you have the latest version of the app.

Volunteer Shopping Device

If you are a Barclays customer who is self-isolating or shielding, you can now get a free or discounted ‘Volunteer Shopping Device’ which you can give to a trusted person to pay for shopping on your behalf, avoiding the need to share account details or use cash.

Complete this form to get more information on accessing this service. Terms and conditions apply. Eligible customers can claim a Volunteer Shopping Device until 31 July 2020 and delegate it until 31 August 2020.

£45 Contactless limit

You can now go cashless with your Pingit card and device for transactions up to £45. It’s best to check with the retailer first to see that they’ve increased their limits as well.

You can also freeze your card and device at any time in the app, giving you peace of mind if you’ve misplaced it.

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Supporting the community

Many charities are currently trying to find new ways to fundraise right now, Pingit Giving is one way you could help.

You can raise funds for your chosen charity by creating a fundraising page in the app. Your friends, family and colleagues don’t need to have Pingit to be able to donate and 100% of their donation (including any gift aid) will go directly to the charity.

Simply share your fundraising page from the app and track how much you’ve raised for the charity of your choice.

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A little more from Pingit

We have a handy blog that we’ll be keeping up to date regularly. We’ll be sharing tips and tricks, from how to survive working at home to how to keep the kids entertained.

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Stay safe from fraud

Fraudsters are using the coronavirus outbreak as cover for scams. We’ll never ask you to move money to a safe account, or ask you share your passcodes or PINs with us.

For information, visit Coronavirus Scams.

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Need more support or information?

Visit our help centre where we have handy how to videos on how to use the app.

Or you can visit our FAQs for more help and information. You can also stay in the loop with us on our social channels.